The Northwinds Team

In today's global marketplace, businesses must increase productivity, improve efficiency, and outperform the competition. Northwinds Contact Solutions enables its clients to focus on their core competencies while improving operational effectiveness and customer satisfaction.

Northwinds partners with its customers to indentify and design the appropriate workforce solution for their organization. We are focused on the individual needs of our clients and work closely with them to understand their business.

Our professional team continues to distinguish itself by delivering strategic and customer focused solutions. Our team of professionals have more than 20 years of experience in managing call centers around the world. After a history of intense call center consultation our Northwinds' Team discovered an opportunity to create a new advanced Virtual Call Center Technology. Northwinds designed a flexible model that eliminates the traditional brick and mortar operation. With Northwinds new cutting edge virtual technology Call Centers now have the opportunity to eliminate high overhead costs, equipment expenses and we offer flexibility to change as businesses' needs fluctuate. Northwinds offers a variety of workforce deployment platforms, home-based, site-based or a combination of the two. We distinguish ourselves in the call center market by offering a collaborative training and development program. We qualify and certify our "Green" home-based agents. Northwinds provides IT set-up and ongoing support for our eco friendly workforce. Our solutions are adaptable for a range of workforce applications, big or small. Northwinds focuses on its clients' particular needs and works closely to develop solutions for their specific applications.   Our clients represent a variety of industries including universities, government, service, travel, telecommunications and healthcare.

Let Northwinds Contact Solutions support your customer support requirements!