Northwinds is the leader in Virtual Call Center and IVR technologies that foster customer contact relationships using state-of-the-art workforce management. Our team supports On-Site, Work From Home (WFM), and Hybrid work force solutions.  

Solution Support
 Single Site Support
 Multi-Site Support
 Virtual Training Programs
 Work Force Management
 National IT
 National Agent Staffing

The Northwinds Team offers innovative contact technology with an array of support services that include the review, design, implementation, ongoing support, and tracking of your customized program.
 

Value Add Focus
Streamline Communications
Customizable CRM Solution
Customizable Telecom Solution
Manage the Client Experience
Real Time Quality Measurement
Real Time Sales Reporting
Scaleable National Platform
Hosted & Managed Solution

"The beauty of the Northwinds team is their ability to craft a solution that aligns with my company's vision and goals."

• Jake Petersen
• President
• City Communications