IVR-Auto Client ResponseAutomated Client Response
Northwinds Contact Solutions' Automated Client Response (ACR) Platform is a state of the art, highly customizable, and provides an interactive outbound communication experience to your clients.
ACR can be used for appointment verification, interactive surveys, order confirmation, delivery of marketing messages, the ability to broadcast emergency messages or as a means of proactively sharing information with clients regarding their bill or account. ACR is the most effective, affordable means of communicating with large groups of people.
Advance Functionality: 
No equipment or software; Functions with your current phone system Local and Toll Free number traffic reporting and tracking Automatic scheduled follow-up contacts and routing to your service agents Customized messaging Quality Assurance feedback on service technicians
Example: Service Provider
1. Clients hear or read advertisements from a service company
2. They call the 800 or local number provided
3. The Northwinds system captures the Caller ID info on each call
4. The call routes to the Service Provider Contact Center as usual
The following steps occur after the service visit:
1. An automated call is generated
2. A Client Satisfaction Survey completed
3. The Client Rates the Service Tech (0-9 Quality Range)
4. Clients Validates a Successful Service Call
3. Client option:
a. Leave a voicemail for the Quality Manager OR
b. Route to the contact center
Benefits:
1. Clear documentation of all inbound call traffic
2. Determination of advertising ROI
3. Service Quality Measurement of each client contact with the service team
4. Direct and timely feedback on each service visit
Our ACR platform is an integral tool for developing marketing campaigns, gathering data, and interfacing with customers. Because of its fast deployment, flexibility, and ease of integration the Northwinds team supports clients from a variety of industries. Our clients can connect with their customers 24 hours a day, seven days a week, 365 days a year. Our ACR solutions provide our business partners with instant activation, live agent transfer, and 15% higher contact rate. These solutions are adaptable for a range of workforce applications, big or small. Our Northwinds Team focuses on clients’ particular needs and works closely to develop solutions for their specific applications.
Northwinds Contact Solutions is your complete solution for customer experience excellence.We welcome the opportunity to discuss your goals!
Automated Client Response Case Study.pdf
