Industry Whitepapers 
 CBRE 2009 call center market report.pdf 
 CRBE analysis home agent growth spring 2009.pdf
 Presentation-virtual home agent support program.pdf

Virtual Call Center:
Our Virtual Tour will demonstrate the creation of Queues and Campaigns. As you watch each video presentation, observe how easy the setup is for each and the time required to create the solution for your organization, it's really this easy.

The videos will review the following functions:   
 I. Creation of Inbound Queues
 II. Creation of Outbound Campaigns
 III. Outbound Lead List loading
 IV. Creation of a Blended (Inbound/Outbound) Campaign
 IV. Creation of Virtual (Outbound IVR) Campaigns 

While reviewing the video presentation, remember to track the time taken the set-up each function, and review the functional easy by which each function is completed.

After reviewing our Blaze Platform with our Operations Team, follow-up with our implementation team!