SolutionsSolutions
"Cloud Based" Call Centers
Contact Solutions from Northwinds Contact Solutions allows your organization to leverage Fortune 100 Technology, Management, and Staff.
In today’s global marketplace businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition. Northwinds Contact Solutions offers our clients a comprehensive hosted and managed Cloud Call Center Solution. Northwinds melds managed customer experience solutions with the benefits of state of the art, customized technology.
The Northwinds Managed Services provides a focused, flexible, and cost effective customer contact technology. Northwinds Virtual Call Center platform requires no software or equipment enabling a rapid, flexible and seamless deployment of your application. Our Cloud Call Center Solution works with your processes with no minimal technology “implementation” or “integration” plans required. We work with your existing technology and processes to increase ROI on each function.
Benefits:
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System Functions:
IVR Inbound/ Outbound Platform Total Call Tracking Total Call Recording Inbound ACD Routing Outbound Dialing Custom Reporting Modules- Quality and Performance Management:
- Recorded call management Quality analysis Trending reports by agent and manager teams Virtual Environment Collaborative Support Web based agent support platform Fully collaborative platform Chat functions
"Cloud Based" Office Phones
Northwinds Contact Solutions offers clients a fully hosted and managed Office Phones Systems. Now, with just an IP phone, a router and a broadband connection, you can have a business class phone system for just $39 per month.
Northwinds Virtual Office Phone is an affordable IP based office phone platform with no PBX required. Includes direct dialing, group routing, extension dialing, call recording, call traffic reporting and more. Fast and easy to deploy and scales instantly as needed. With Virtual Office Phone, your employees can work in your office, at home, or virtually anywhere.
All for just $39 per extension.
Benefits:
Fully hosted office phone platform
100% Call Recording
Customized Call Reporting
Performance Measurement
No Hardware required
Direct Dialing; Group Dialing; Extension Dialing
Local and Toll Free Numbers
Automated Client Response IVR
Northwinds Contact Solutions' Automated Client Response platform is a Hosted, Customized, Interactive, Outbound Communication Platform. It can be used for appointment verification, interactive surveys, order confirmation, to deliver marketing messages, to broadcast emergency messages or as a means of proactively sharing information with clients regarding their bill or account. ACR is the most effective, affordable means of communicating with large groups of people.
ACR incorporates the most powerful, unique, and functional outbound dialer on the market. Our dialer allows you to schedule outbound campaigns in advance and target your campaigns to zip codes, titles, time of day, and any data item on your contact list. This is an outbound dialer on "steroids"!
Benefits:
- No equipment or software; Functions with your current phone system Automatic scheduled follow-up contacts and routing to your service agents Customized messaging Scheduled Call Campaigns
- Dial Specific campaign data items (Zip Codes, Titles, Time-of-Day, etc...)
ACR can be used for appointment verification, interactive surveys, order confirmation, delivery of marketing messages, the ability to broadcast emergency messages or as a means of proactively sharing information with clients regarding their bill or account. ACR is the most effective, affordable means of communicating with large groups of people.
Auto Client Response-summary.pdf
Evolution Dialer
In today's global marketplace, businesses must increase productivity, improve efficiency, enhance quality, and outperform the competition. Effective communication tools enable client service teams to focus on their core competencies while improving operational effectiveness and customer satisfaction. Evolution Dialing Systems offer client service teams an effective and quality enhancing dialing Platform.
Evolution Dialer Benefits: Evolution Dialing Platforms dial successive calls, but are more advanced and customized then old Predictive Dialer configurations. Evolution Dialers are able to rapidly contact thousands of contacts in minutes Provide a customized message by contact Enable the contact to return calls receiving the same message or information provided on the outbound campaign Evolution Dialers provide the cutting edge functionality and features not available to Predictive Dialer systems.
Evolution Dialers Features: Enable Return Call Features and Functionality Enables Managed dialing to ensure effective contact rates and high contact satisfaction results Provide the ability to rapidly contact thousands of contacts in minutes Provide a customized message by contact Filter contacts by sixteen different data points Auto Schedule campaigns Enable the contact to return calls receiving the same message or information provided on the outbound campaign Enables customized Greeting, Prompting, Routing and Messaging not possible with predictive systems
Evolution Dialers are so successful in their contact rates and functions, Predictive Dialers are unable to compete. Predictive Dialer systems have become a challenge in recent years due to their inability to effectively make contacts without the negative client experience. This challenge is a direct result of the “predictive nature” of the system design.
EVO Dialers enable contacts to review a message interact with the system, route to a voicemail system, route to an external number, OR enable Return Call Functionality. Progressive Dialer Platforms provide the perfect client experience with the highest levels of contact satisfaction rates.
The choice is really between utilizing old technology or stepping up to the customizable Evolution Dialer Platforms. How effective does your organization need to be and what client satisfaction rate is expected?