Northwinds Contact Solutions offers clients a fully hosted and managed Office Phones Systems.  Our platform enables the seamless deployment of workforce initiatives including home-based work integration and flexible staffing.

Call Center's are an integral part of today’s customer service impressions. Your contact center representatives are the initial gate keepers for a company’s lead generation, ongoing service, sales, and marketing campaigns. Northwinds implements the tools required for an optimal customer service experience. Our solutions are adaptable for a wide range of workforce applications, big or small.

In today’s global marketplace, businesses are looking for a way to economically increase productivity, improve efficiency and out perform their competition.

By utilizing Northwinds Office Phone Systems, companies can focus on their core business while optimizing customer service with minimal investment. Northwinds provides clients with a cost effective way to support administrative service workforce. Office environment phone systems are traditionally expensive platforms with high start up and maintenance costs. Conversely, companies relying on hosted and managed systems enjoy the most updated service functions, call recording, call reporting, local and national functionality. Northwinds melds the best qualities of a traditional call center and the benefits of virtual workforce solutions.

Platform Benefits:
Fully hosted office phone platform  
Monitoring tools: Call ACD, Work Force Management & Call Recording
Customized tracking
Performance measurement

hosted and managed services comparative analysis.pdf