Contact Solutions from Northwinds Contact Solutions allows your organization to leverage Fortune 100 Technology, Management, and Staff.

In today’s global marketplace businesses are looking for ways to economically increase productivity, improve efficiency and out perform their competition.  Northwinds Contact Solutions offers our clients a comprehensive hosted and managed Cloud Call Center Solution. Northwinds melds managed customer experience solutions with the benefits of state of the art, customized technology.

The Northwinds Managed Services provides a focused, flexible, and cost effective customer contact technology. Northwinds Virtual Call Center platform requires no software or equipment enabling a rapid, flexible and seamless deployment of your application. Our Cloud Call Center Solution works with your processes with no minimal technology “implementation” or “integration” plans required. We work with your existing technology and processes to increase ROI on each function.

Benefits:

• System Functions:
• IVR Inbound/ Outbound Platform
  Total Call Tracking
  Total Call Recording
  Inbound ACD Routing
  Outbound Dialing
  Custom Reporting Modules
•  
• Quality and Performance Management:
• Recorded call management
  Quality analysis
  Trending reports by agent and manager teams
  Virtual Environment Collaborative Support
  Web based agent support platform
  Fully collaborative platform
  Chat functions
•  

  Platform-Cost Comparison.pdf

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