Contact Solutions from Northwinds Virtual Call Center Solutions allows your organization to leverage Fortune 100 Technology, Management, and Staff.

Our Virtual Solution provides a full Contact Center Platform, Performance Management, and Quality Management Support enabling an efficient and productive organization.    

We allow you to focus on your core competency...develop your business!

System Functions:
IVR Inbound/ Outbound Plateform
Total Call Tracking
Total Call Recording
Inbound ACD Routing
Outbound Dialing
Custom Reporting Modules

 
Quality and Performance Management:
Recorded call management
Quality analysis
Feedback and coaching to agents and management team
Trending reports by agent and manager teams
Virtual Environment Collaborative Support
Web based agent support platform
Fully collaborative platform
Webcam and chat functions

Certified “Work From Home” Program:
Technician site/home visit
Certification of broadband connection
Installation: CPU, Modem, & Headset
Quarterly / Annual certification process 

We allow you to focus on your core competency.
Let the Northwinds Team support your client service requirements.

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